We hope this message finds you well,
We are reaching out to inform you of a major Optus network outage that is currently affecting millions of individuals and businesses across Australia. Please be aware that this may impact your ability to engage and transact with businesses and consumers that use Optus services. While we are seeing reports of service restoration, we are unable to advise on any individual services or timelines. We recommend following Optus here.
Megabus Help Desk
Our services remain fully operational, and we are here to help you. We are experiencing difficulties in reaching out to our clients on the Optus network. We will provide email replies and attempt further contact in the future. We expect a backlog of calls to attend to in the upcoming 24 hours as we catch up on calls we have been unable to complete.
SMS Texting
The Good News:
Our services remain fully operational. We utilise a Telstra backbone partner as our primary gateway for texting and Tier 1 business internet services, ensuring uninterrupted service on our platform under the current circumstances.
What This Means for You:
No Impact on Outgoing Messages: All outgoing messages from our platform will be sent as usual, without any delay or disruption.
Potential Impact on Optus Customers: If you are trying to reach customers on the Optus network, they may not receive your messages until the outage is resolved. At this time, we recommend attempting an alternate form of contact if possible.
Service Continuity: Rest assured, all features and services provided by our platform will continue to function as expected.
Business Partners
Banking: Our primary interfaces for mobile terminals to MPay, Till & Tyro are all online and utilise Telstra SIMs. If you are using PC-EFTPOS directly with your bank, we cannot report on the status of these services.
Electronic Invoices & Ordering: Interfaces with suppliers for e-invoicing, ordering, and availability appear online and operational. This is dependent on each electronic partner's network of choice. We recommend attempting to call if you are missing any data.
BI Reporting: Phocas and Marlin IQ are online and operational. Hosting: Megabus Hosting Services are online and operational.
Other: We understand the importance of seamless communication, especially during unexpected disruptions. Our team is closely monitoring the situation and will provide updates as necessary. Please be aware that there may be connections that are down, which we cannot provide visibility on.
If you have any concerns or require assistance, please do not hesitate to contact our support team.
Thank you for your continued trust in our services.
Warm regards,
Justin Chalk
C.E.O.
Megabus