COVID-19 Response. Stay Safe; Stay well
Updated: Apr 20, 2020
The COVID-19 pandemic is disrupting not only our work lives but also our personal lives, and we are collectively in an unprecedented moment in our history. I want to ensure you that like yourselves we are looking at our business and doing everything possible to assure you that we're here for you, with our team working remotely, all in unison to help your business.
At Megabus, we pride ourselves on the 40+ years we have been supporting the Tyre & Automotive industry in Australia. We have instigated many innovations that have shaped and strengthened our sector and your business over this time. We highly value the relationships we share with independent tyre & mechanical workshops, tiered wholesalers, major industry labels, manufacturers, industry suppliers and point solution partners. I know we are all pouring our energies to navigate these times to arrive at decisions that will guide our staff and businesses to endure, remain solvent and trade through to more stable and predictable days.
We are working on fast-tracking a series of COVID-19 initiatives that will support you to provide enhanced workflows and services to your staff and customers in line with social distancing recommendations. I want to present some real options for you to consider today and offer our best support in implementing these in your business as soon as possible:
Customer Quotes promoting COVID-19 in-store guidelines and pickup and delivery services.
SMS Texting of Bookings, Reminders and Vehicle Ready SMS messages advising of COVID-19 procedures
Targeted SMS messaging based on the Sales Explorer module advising of current offers and you are Open for Business
Mobile Work Order approval with Signature Capture, reducing the contact between you, your staff and customers by allowing them to use their device and ensure you have the authority to perform work on their vehicle.
Mobile attachment capture to store images of paperwork, inspections, vehicles and photos. Flexibly attach these to any financial transactions or master file in your system. You are reducing your staff members handling of clipboards, paperwork, pens as well as the ability to use their device.
Digital Inspections. Include your regular vehicle inspection plus any special COVID-19 procedures per vehicle. Allows for the technician to sign off the job digitally reducing touch points in the workflow.
Invoice delivery by SMS or email reduces the distance between the customer, you and your staff by sending the invoice to their device while also ensuring you are capturing future marketing information for follow-ups and campaigns.
Contactless Credit Card terminal integrations (tap and go) assisting both you, your staff and customers not to touch the credit card terminal.
These initiatives are here to assist you now and into the future. It is foreseeable that performing transactions in this manner will be considered an essential practice in the coming months. Your system may not have these modules turned on or configured so please reach out to our team, and we will work with your current business conditions to be flexible around the implementation and delivery of any COVID-19 related action.
From our staff and families to yours, stay safe; we are all working remotely to keep you rolling.